Y10 FAQs & Y10 Terms and Conditions

Y10 Monthly passes are available on physical or Mobile Wallet PRESTO cards and are not available through the PRESTO E-Tickets app.

Existing cardholders are required to complete enrolment through the online enrolment form five days prior to the end of the September monthly pass purchase window, September 15, 2024. This allows customers adequate time to complete their Y10 monthly pass purchase at a point of sale location following the remote loading of the Y10 concession.

When a new PRESTO card is purchased at a point of sale location, the Y10 concession will be added to the card at the time of purchase. Completion of the online enrolment form is required to continue receiving the Y10 monthly pass pricing for October through June.

No exceptions can be granted if enrolment and purchase of the September Y10 monthly pass is not completed by September 15, 2024.

Subsequent monthly passes must be purchased on or before the 15^th day of each month. No exceptions can be granted for customers wishing to purchase a monthly pass after the 15^th day of the current month.

The online enrolment form must be completed in order to continue receiving the Y10 monthly pass and save more than $19 each month. Customers must purchase the Y10 monthly pass every month from September 2024 through to June 2025. If a pass is not purchased for a month, the discount will not apply for the remainder of the promotional period. The expiry of the Y10 concession will result in the PRESTO card reverting to the default adult fare. Youth who want to continue receiving the regular youth single ride or monthly pass rate must visit a DRT point of sale location with proof of birthdate to have the regular youth concession loaded onto their card.

If the Presto card used to complete your enrolment form has been replaced due to the card being lost, stolen or damaged, please contact DRT Customer Service to update your enrolment with your new card information. Your new card information is required for DRT to issue the Y10 discount for subsequent months.

What is the Y10 program?

The Y10 program is designed to make public transportation more accessible and affordable for youth ages 13 to 19. With the Y10 program, young riders can enjoy discount pricing on their transit passes throughout the academic year.

Program Details:

• Eligibility: Youth ages 13 to 19
• Discounted Pricing: $84.24 per month for ten months
• Commitment: Passes must be purchased consecutively each month from September through June.

Why is enrolment into the Y10 program limited only to September?

Enrolment is limited to the month of September which coincides with the start of the 10-month academic year. In order to remain qualified for the Y10 discount, consecutive purchases are required each month from September through June.

My Y10 discount is no longer available, what happened?

If you purchased a Y10 pass in the previous month, please reach out to DRT Customer Service – 1-866-247-0055, option 2, for assistance.

If you have not purchased the Y10 pass in the previous month, you no longer qualify for the Y10 discount, and the regular youth monthly pass rate will apply.

Can I purchase all 10 months up front?

DRT monthly passes are available for one month at a time. Monthly passes must be purchased on a monthly basis. DRT monthly passes are available for purchase from the 21^st day of the month prior, until the 15^th day of the desired month.

Example: September Monthly Passes are available for purchase from August 21 to September 15 and valid for travel from September 1 until September 30.

Why has the enrolment process for the Y10 program changed?

The Y10 program has grown since it was introduced several years ago. The new enrolment process will allow DRT to better support Y10 customers, monitor program effectiveness, and assist in the event of technical difficulties.

Why should I register my Presto card?

Card registration adds a layer of protection for the customer. In the event that your card is lost, stolen, or damaged, any e-purse funds or monthly passes you have on your card can be transferred to a new card ($4.00 new card fee applies for all new cards).

I lost my Presto card, now what?

Registered Presto Cards

When you purchase a replacement Presto card ($4.00 new card fee applies) do not register it or add a monthly pass. Your new card will be registered as part of the replacement card process, including transfer of any e-purse funds or monthly passes on your old card.

1. Log into your My Presto account at prestocard.ca

2. Click on Manage, then click on Report Lost Card

3. Select the lost card to block and transfer balance/account details

4. Under Transfer the balance of my lost/stolen/damaged card to: select a new card purchased already

5. Click Next and follow the remaining prompts

6. Wait 24 hours and then tap your new card on a Presto device, DRT Vehicle or Point of Sale Location to complete the transfer process

7. Contact DRT Customer Service and provide your name, email or phone number and new Presto card number to ensure future Y10 discounts are applied to your card

          DRT Customer Service

          Email: DRTHelps@durham.ca

          Phone: 1-866-247-0055, option 2

          Hours: Monday – Friday: 08:00 – 18:00

                     Saturday/Sunday: 08:00 – 16:30

Non-Registered Presto Cards

          E-purse funds and/or monthly passes cannot be recovered.